Terms of service
Terms of Service
Last updated: September 13, 2026
OVERVIEW
Welcome to PawSplash. Throughout these Terms of Service, the terms "we," "us," and "our" refer to PawSplash.
PawSplash operates this online store and website, including all related content, features, products, services, tools, and information, to provide our customers with a convenient and curated shopping experience (collectively, the "Services").
Our store is powered by Shopify, which provides the technology that allows us to offer our Services.
These Terms of Service, together with any policies or guidelines referenced herein, explain your rights and responsibilities when accessing or using our Services.
Please read these Terms carefully before using our website or placing an order. They contain important information regarding your rights, responsibilities, warranties, limitations of liability, and other terms that apply to your use of our Services.
By accessing, browsing, or using our Services, or by purchasing a product from PawSplash, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree with these Terms or our Privacy Policy, please do not access or use our Services.
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SECTION 1 — ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you are using the Services with the consent and supervision of a parent or legal guardian where permitted by applicable law.
When using our Services, including browsing our website or purchasing our products, you may be required to provide certain information, such as your name, email address, billing information, payment information, and shipping address.
You agree that all information you provide to PawSplash is accurate, current, and complete, and that you have the right to provide such information.
You are responsible for maintaining the confidentiality of your account information and for all activity associated with your account. You may not sell, transfer, assign, or otherwise provide your account to another person.
PawSplash reserves the right to refuse service, restrict access, or terminate accounts when necessary to protect our customers, our business, or our Services, or when these Terms have been violated.
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SECTION 2 — OUR PRODUCTS
We make reasonable efforts to ensure that product descriptions, images, specifications, and other information displayed on our website are accurate and up to date.
However, actual product colors, appearance, dimensions, packaging, and other characteristics may vary slightly from the images displayed on your device due to differences in screens, lighting, device settings, or other factors.
Product images are provided for illustrative purposes and may not always represent the exact packaging or presentation you receive.
We do not guarantee that the appearance of a product will exactly match its representation on your screen.
Product descriptions, specifications, availability, and prices may be changed or updated at any time without prior notice.
PawSplash reserves the right to discontinue products, limit quantities, or restrict sales to particular individuals, geographic regions, or jurisdictions at our discretion.
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SECTION 3 — ORDERS
When you place an order through our website, you are submitting an offer to purchase the products in your order.
PawSplash reserves the right to accept, reject, limit, or cancel any order at our discretion, including in cases involving suspected fraud, pricing errors, product availability issues, or other circumstances that may affect the fulfillment of an order.
Your order is not considered accepted until PawSplash has received and processed your payment and issued an order confirmation.
Please carefully review your order before completing your purchase. Once an order has been accepted and processing has begun, we may not be able to accommodate cancellation requests.
If we need to modify, reject, or cancel an order, we will make reasonable efforts to notify you using the email address, billing address, or telephone number provided when the order was placed.
Returns and refunds are governed by our Refund and Returns Policy [LINK].
By placing an order, you confirm that the products are being purchased for personal or household use and not for unauthorized commercial resale.
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SECTION 4 — PRICES AND BILLING
Product prices, discounts, promotions, and offers may change at any time without prior notice.
The price charged for your order will generally be the price displayed at the time the order is placed and will be confirmed in your order confirmation.
Unless otherwise stated, prices displayed on our website may not include applicable taxes, customs duties, import fees, or other charges imposed by the destination country.
Prices displayed on our website may differ from prices offered by third-party sellers or other stores.
From time to time, PawSplash may offer promotions or discounts that are subject to additional terms and conditions. If the terms of a specific promotion conflict with these Terms of Service, the terms of the promotion will apply to that promotion.
You agree to provide accurate, complete, and current billing and payment information for all purchases.
You are responsible for promptly updating your account or payment information when necessary so that we can process your transactions and contact you regarding your order.
By submitting payment information, you confirm that:
1. The payment information you provide is accurate and complete.
2. You are authorized to use the payment method provided.
3. Your payment provider will honor the transaction.
4. You agree to pay all applicable charges associated with your purchase, including applicable taxes, fees, and other charges disclosed at checkout.
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SECTION 5 — SHIPPING AND DELIVERY
PawSplash offers shipping to selected international destinations. Shipping availability and delivery options may vary depending on the destination.
Free shipping is available on eligible orders unless otherwise stated at checkout.
Orders are generally processed within 1–3 business days after payment has been successfully received.
Delivery times are estimates only and may vary depending on the destination, shipping carrier, customs procedures, weather, holidays, peak periods, and other circumstances outside our reasonable control.
PawSplash does not guarantee a specific delivery date.
Once an order has been handed over to the shipping carrier, delays caused by the carrier, customs authorities, or other third parties are outside of PawSplash's direct control.
Customers are responsible for providing a complete and accurate shipping address. PawSplash is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Where applicable, these charges are the responsibility of the customer.
For additional information, please review our Shipping Policy [LINK].
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SECTION 6 — INTELLECTUAL PROPERTY
All content included in or made available through our Services, including but not limited to trademarks, logos, brand names, text, product descriptions, photographs, images, graphics, videos, audio, designs, layouts, and other materials, is owned by PawSplash, its affiliates, licensors, or other respective rights holders and is protected by applicable intellectual property laws.
These Terms grant you a limited right to access and use our Services for personal and non-commercial purposes.
You may not, without our prior written permission, reproduce, copy, distribute, modify, publish, create derivative works from, publicly display, publicly perform, sell, republish, download, store, or otherwise exploit any content from our Services, except where expressly permitted by applicable law.
The PawSplash name, logo, product names, service names, designs, slogans, and other branding elements are trademarks of PawSplash or their respective owners. You may not use them without prior written permission.
Shopify's name, trademarks, logos, and other branding elements remain the property of Shopify.
All other trademarks and brand names displayed through our Services belong to their respective owners.
All rights not expressly granted under these Terms are reserved by PawSplash and its licensors.
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SECTION 7 — OPTIONAL THIRD-PARTY TOOLS
Our Services may provide access to tools, applications, payment services, tracking systems, or other features operated by third parties.
PawSplash does not necessarily monitor, control, or have input into these third-party tools.
Where third-party tools are made available through our Services, they are provided on an "as is" and "as available" basis, to the extent permitted by applicable law.
Your use of third-party tools is subject to the terms and policies of the relevant third-party provider.
PawSplash is not responsible for losses, damages, interruptions, or other issues arising from your use of third-party tools to the extent permitted by applicable law.
PawSplash may introduce additional features, tools, or resources in the future. Any such features will be considered part of the Services and will be subject to these Terms unless otherwise stated.
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SECTION 8 — THIRD-PARTY LINKS
Our Services may contain links, integrations, or other functionality that allows you to access websites, products, services, or resources operated by third parties.
These third-party websites are not controlled by PawSplash, and we are not responsible for their content, accuracy, availability, security, privacy practices, or policies.
If you choose to access a third-party website through a link provided on our Services, you do so at your own risk.
Any purchases, transactions, communications, or interactions you have with third parties are between you and the relevant third party.
We encourage you to review the third party's terms, privacy policies, and other applicable policies before engaging in any transaction.
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SECTION 9 — RELATIONSHIP WITH SHOPIFY
PawSplash's online store is powered by Shopify, which provides the technology and infrastructure that enables us to offer our Services.
However, any purchase or sale made through the PawSplash store is a transaction directly between you and PawSplash.
Shopify is not responsible for the products sold by PawSplash, the fulfillment of orders, or disputes arising between you and PawSplash in connection with a purchase, except where required by applicable law.
To the extent permitted by applicable law, you acknowledge that Shopify and its affiliates are not responsible for claims, losses, damages, injuries, or liabilities arising from transactions between you and PawSplash.
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SECTION 10 — PRIVACY POLICY
Your use of our Services is also governed by our Privacy Policy [LINK].
By using our Services, you acknowledge that you have reviewed our Privacy Policy and understand how information may be collected, used, stored, and shared in connection with our Services.
Because our store is hosted and powered by Shopify, Shopify may collect and process certain information relating to your access to and use of our Services.
Information submitted through our store may be processed by Shopify and by other service providers that help us operate our business, process payments, fulfill orders, provide customer support, or otherwise provide the Services.
Some of these service providers may be located in countries other than your country of residence.
For more information about how personal information is handled, please review our Privacy Policy [LINK] and Shopify's applicable privacy documentation.
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SECTION 11 — CUSTOMER FEEDBACK AND REVIEWS
If you submit, post, upload, email, or otherwise provide PawSplash with reviews, comments, suggestions, ideas, photographs, videos, testimonials, or other content (collectively, "Feedback"), you grant PawSplash a worldwide, royalty-free, transferable, sublicensable, and non-exclusive license to use, reproduce, modify, publish, distribute, display, and otherwise use that Feedback for business and promotional purposes, subject to applicable law.
You represent that:
1. You own the Feedback or have all necessary rights and permissions to provide it.
2. The Feedback does not violate the rights of any third party.
3. The Feedback is not unlawful, fraudulent, misleading, abusive, defamatory, obscene, or otherwise objectionable.
4. The Feedback does not contain malicious software or other harmful code.
PawSplash is not obligated to keep Feedback confidential, compensate you for Feedback, or respond to Feedback.
We reserve the right to remove or refuse to publish Feedback that we reasonably believe violates these Terms, applicable law, or the rights of others.
You remain responsible for the content and accuracy of any Feedback you submit.
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SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS
From time to time, information on our Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping information, delivery estimates, or other details.
PawSplash reserves the right to correct errors, update information, modify listings, or cancel orders affected by inaccurate information at any time, including after an order has been submitted, to the extent permitted by applicable law.
If an order is affected by a material error, we will make reasonable efforts to notify you and, where appropriate, provide you with available options.
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SECTION 13 — PROHIBITED USES
You may use our Services only for lawful purposes.
You agree not to use our Services:
- For any unlawful, fraudulent, malicious, or unauthorized purpose.
- To violate any applicable law, regulation, or legal requirement.
- To infringe upon the intellectual property or other rights of PawSplash or any third party.
- To harass, threaten, abuse, defame, or harm another person.
- To submit false, misleading, or fraudulent information.
- To impersonate another person or entity.
- To distribute spam, malware, viruses, or other harmful material.
- To interfere with the security, functionality, or operation of our Services.
- To collect or attempt to collect personal information belonging to other users without authorization.
- To reproduce, copy, resell, exploit, or commercially misuse any portion of our Services without permission.
- To use automated systems, bots, crawlers, scrapers, or other methods to access or extract information from our Services without our prior written authorization.
- To bypass, disable, or interfere with security features, access restrictions, or other protective measures used by our Services.
PawSplash reserves the right to suspend or terminate access to our Services if we reasonably believe that these Terms have been violated.
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SECTION 14 — AGENTS
14.1
This section applies if you use, enable, authorize, or cause an automated or semi-automated software agent ("Agent") to access, interact with, or use our Services.
An "Agent" means software or a service capable of taking autonomous or semi-autonomous actions on behalf of a person or entity.
14.2
Agents may not access or interact with our Services where such access is prohibited by PawSplash or applicable law.
14.3
PawSplash may limit, restrict, or block access by Agents through technical or other reasonable measures.
14.4
Where Agents are permitted to access our Services, they must:
1. Identify themselves as an automated agent where technically required.
2. Not intentionally disguise automated activity as human activity.
3. Not bypass CAPTCHAs or other security measures designed to distinguish automated access from human access.
4. Respond truthfully when asked whether an interaction is being performed by a human or an automated system.
5. Comply with applicable access restrictions and instructions provided by PawSplash.
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SECTION 15 — TERMINATION
PawSplash may suspend or terminate your access to the Services, or any portion of them, if we reasonably believe that you have violated these Terms, applicable law, or the rights of PawSplash or others.
Termination will not affect any rights or obligations that arose before termination.
The provisions of these Terms that by their nature should survive termination will remain in effect, including provisions relating to intellectual property, feedback, disclaimers, limitations of liability, indemnification, governing law, privacy, and other applicable provisions.
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SECTION 16 — DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, the information and Services provided through our website are provided on an "as is" and "as available" basis.
PawSplash does not guarantee that the Services will always be accurate, complete, uninterrupted, secure, timely, or error-free.
We do not guarantee that the Services or products will meet every customer's expectations.
To the extent permitted by applicable law, PawSplash disclaims all express or implied warranties and conditions, including warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
Nothing in these Terms is intended to exclude or limit any warranty, right, or protection that cannot legally be excluded or limited under applicable law.
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SECTION 17 — LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, PawSplash and its owners, directors, officers, employees, affiliates, agents, contractors, service providers, licensors, and partners will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of our Services or products purchased through our Services.
This may include, without limitation, loss of profits, loss of revenue, loss of data, loss of business opportunities, replacement costs, or similar losses.
PawSplash's liability, where liability cannot legally be excluded, will be limited to the maximum extent permitted by applicable law.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
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SECTION 18 — INDEMNIFICATION
You agree, to the extent permitted by applicable law, to indemnify, defend, and hold harmless PawSplash, Shopify, and their respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from claims, losses, liabilities, damages, costs, and reasonable expenses arising from or related to:
1. Your violation of these Terms of Service.
2. Your violation of applicable laws or the rights of another person or entity.
3. Your misuse of our Services.
4. Your violation of any third-party rights.
5. Your Feedback or other content submitted through our Services.
This indemnification obligation will apply to the extent that the relevant claim, loss, liability, or expense results from your actions or omissions.