Refund policy
Refund & Returns Policy
At PawSplash, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a 30-day return period in accordance with the terms below.
30-Day Return Policy
You have 30 days from the date you receive your item to request a return.
To be eligible for a return, the product must be returned in the same condition in which you received it. It must be unused, unworn, and in its original packaging, with any original tags or accessories included where applicable.
You may also be required to provide your order confirmation, receipt, or other proof of purchase.
To request a return, please contact us at:
mitiendadigital12@gmail.com
Please do not send any item back before contacting us and receiving return instructions. Unauthorized returns may not be accepted.
Return Address
Returns must be sent to the address provided by our customer support team after your return request has been reviewed and approved.
We do not recommend sending a return to any address listed elsewhere on our website or order documentation unless it has been specifically provided by PawSplash for your return.
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Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at mitiendadigital12@gmail.com.
To help us resolve the issue quickly, we may ask you to provide photographs or a video showing the product and the problem.
After reviewing your case, we will determine the appropriate solution, which may include a replacement, refund, or other available remedy.
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Non-Returnable Items
Certain products or purchases may not be eligible for return, including:
- Products that have been used, damaged, or altered after delivery due to improper use.
- Products that are returned without their original packaging when the packaging is required for the return.
- Gift cards.
- Items specifically identified as non-returnable at the time of purchase.
- Sale or promotional items, where permitted by applicable law.
Nothing in this policy limits any mandatory consumer rights that may apply under the laws of your country or region.
If you are unsure whether your purchase qualifies for a return, please contact us before sending the product back.
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Exchanges
If you would like to exchange your item for another product or variant, please contact us at mitiendadigital12@gmail.com.
Depending on product availability and the circumstances of the exchange, we may ask you to return the original item and place a new order for the replacement product.
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European Union — Right of Withdrawal
If you are a consumer located in the European Union, you may have the legal right to cancel your purchase within 14 days of receiving your order, without providing a reason, subject to applicable law and any legal exceptions.
Where applicable, returned products should be kept in appropriate condition and handled only as necessary to establish their nature, characteristics, and functionality.
This 14-day statutory right is separate from PawSplash's voluntary 30-day return policy.
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Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.
If your return is approved, your refund will generally be issued to your original payment method.
Please allow up to 10 business days for us to process an approved refund. After the refund has been issued, your bank, credit card company, or payment provider may require additional time to post the funds to your account.
If you have not received your refund after 15 business days from the date we confirmed that your refund was issued, please contact us at:
mitiendadigital12@gmail.com
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Return Shipping Costs
If the return is due to an item arriving defective, damaged, or incorrect, PawSplash will review the situation and determine the appropriate solution, including whether return shipping costs will be covered.
For returns requested for reasons such as a change of mind or ordering the wrong product, return shipping costs may be the responsibility of the customer.
Return shipping instructions will be provided after your return request has been reviewed.
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Contact Us
If you have any questions about returns, refunds, or your order, please contact us at:
mitiendadigital12@gmail.com
Our customer support team will be happy to assist you.